Life is unpredictable.
Your family’s financial future doesn’t have to be!

Access Financial Services Ltd takes the privacy and protection of personal data seriously - we therefore ask you to read the following important information which explains how we collect, store and use your personal data.

1. Who are we?

Access Financial Services Ltd is registered in England under company number 04427489 and our office address is Unit 1 Furtho Court, Towcester Road, Old Stratford, Milton Keynes, England, MK19 6AN. Access Financial Services Ltd is authorised and regulated by the Financial Conduct Authority under Firm Reference Number 301173.

2. Legislative Framework

Under the General Data Protection Regulation (Regulation (EU) 2016/679) (the "GDPR") and the Data Protection Act 2018, we are required to give you certain information about the way your personal information is used. This notice sets out the basis on how any personal information we collect from you, or that you provide to us, will be processed by us.

3. What do we mean by Personal Data?

By personal data (or personal information), we mean information that relates to you and is used to identify you, either directly or in conjunction with other material we may hold. In the context of Access Financial Services Ltd providing you with advice and guidance in relation to your requirements, your Personal Data may include: Name, Date of Birth, Gender, Nationality, Civil/Marital Status, Contact Details, Addresses, Employment & remuneration information, Bank account details, tax information, liabilities, personal credit history, income and expenditure.

4. Special Category Data & Criminal Disclosures

Certain types of personal data are considered more sensitive (health, ethnic origin, genetic data). The arrangement of certain protection insurance policies may involve disclosure of health or criminal disclosures for underwriting, claims and fraud management. In order to process Special Category Data, explicit consent is required.

5. Why do we collect information from you?

We collect personal information to provide advice and products requested under 'Legitimate Interest', to retain records to comply with Legal & Regulatory obligations, and to communicate relevant products where consented.

6. How we protect and retain your data

We store your Personal Data on secure computer systems accessible only by staff providing services to you. Data is retained for a minimum of six years, or indefinitely where required by regulatory obligations.

7. Your Rights under GDPR

• Right of Access: Request a copy of your personal data within 30 days.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of data where legal/regulatory obligations allow.
• Right to Data Transfer: Request transfer of data to another data controller.

8. Data Protection Contact & ICO

Our aim is to provide a high-quality, professional protection advisory service. If you are ever dissatisfied with any aspect of our service, please let us know so we can investigate and resolve the matter promptly.

How to Submit a Complaint

You can lodge a formal complaint in writing or by email to:

Financial Ombudsman Service (FOS)

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service. Full details are available at www.financial-ombudsman.org.uk.

In accordance with the FCA Consumer Duty framework, we are dedicated to ensuring fair treatment and suitable outcomes for all clients, particularly those experiencing circumstances that may make them vulnerable.

Adapting Our Service

Vulnerability can affect anyone due to health conditions, major life events, financial shocks, or capability constraints. We provide customised communication options, flexible review scheduling, larger font documentation, or joint consultation sessions with trusted family members upon request.

If you require specific support or reasonable adjustments during your consultation, please inform Khushnama Davar in complete confidence.